Information We Collect
We collect Personal Data about you that you provide to us when using the Site. Such Personal Data includes but is not limited to your name, Wonderful Borobudur user identification and login credentials, address, phone number, e-mail address, hotel name, hotel location and/or length of stay. We may request you to provide information on your travel preferences, and feedback on your travel experiences through your Wonderful Borobudur booking. We also collect non-personally identifiable information (that cannot be used to identify you), including but not limited to your internet protocol (“IP”) address, geographic location data, operating system type, nationality, search preferences, as well as other generic Internet usage related data.
How We Use Your Information
We may use your Personal Data and other information gathered through the Site, whether in Indonesia or overseas, for the following purposes:
- registering, managing and/or administering your use and/or access of the Site.
- managing, operating, administering and providing you the services offered on the Site.
- for contacting you on matters relating to your use and/or access of the Site and services on the Site, and any enquiries and/or requests submitted by you through the Site or otherwise.
- to customize your experience when using the Site.
- measuring and improving customer experience and satisfaction.
- publishing customer reviews, such as of the Site, Travel Agents, in digital and/or print format for public access.
- to enforce our Terms and Conditions.
- to resolve disputes or complaints, collect payment or fees, or troubleshoot problems. and/or
- for the purposes otherwise notified to you at the point of collection.
We may also use your Personal Data and other information collected for Social Media marketing using direct and open graph techniques and for digital and conventional marketing purposes such as sending you direct mailers and post about new products, special offers or other information which we think you may find interesting. Please note that you may opt out of any marketing materials we may send to you at any time. Please follow the unsubscribe instructions set out in our marketing materials if you choose to opt out of any marketing materials and we will respect your wishes.
Sharing and Transferring Your Personal Data
Your Personal Data will/may be disclosed to by Wonderful Borobudur to Wonderful Borobudur’s cooperating companies. Wonderful Borobudur (and/or its affiliate companies) may also disclose your Personal Data to third party service providers, suppliers or agents for one or more of the above purposes from time to time. Third party services include but are not limited to website hosting, data analysis, marketing, processing credit card transactions, and service provision.
In some cases, when you transact directly with a third party to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other third party.
Depending on your location, Wonderful Borobudur, its affiliate companies and its third party service providers, suppliers or agents may also be transferring your Personal Data overseas.
Please note that Wonderful Borobudur may disclose your Personal Data in the following situations:
- to bring or defend against any claims or suits.
- to comply with court orders, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or the authorities.
- to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with any applicable law, or to protect our legitimate interests.
- to the purchasers in connection with any sale, assignment, or other transfer of all or part of our business or company.
- to enforce or apply the terms and conditions applicable to our products and services.
- to protect the rights, property or safety of Wonderful Borobudur, other Site Users, or any other person according to Wonderful Borobudur’s discretion. and
- for any other situations which is allowed under law.
As stated above, by browsing and using the Site, or by ordering a product from the Site, or by registering for or using the services on the Site, or by clicking the “Confirm” button or equivalent when you create a new account on the Site, you:
- consent to Wonderful Borobudur and collecting, using, disclosing and/or processing your above mentioned personal data for the purposes as described above.
- consent to Wonderful Borobudur and transferring your personal data out of Indonesia to other Wonderful Borobudur cooperation companies where such other Wonderful Borobudur Cooperation companies are sited, and to third party service providers, suppliers or agents for the purposes as described above.
You may withdraw your consent to our collection, use or disclosure of your personal data at any time, by giving us reasonable notice. If you wish to withdraw your consent, please inform us at our contact details listed below. We will cease to collect, use or disclose your personal data upon notification, unless required by law or if we have legitimate business or legal purposes for retaining it. Note that by withdrawing your consent to our collection, use or disclosure of your personal data, we may not be able to continue providing you with our services and you agree that we will not be liable to you for any losses or damages arising out of or in relation to such termination of services.
Access to or Correction of Your Personal Data
When you provide us with your Personal Data, please ensure that it is accurate and complete. If you believe that any of your information under our possession or control contains errors or omissions, please log into your account on the Site and correct the information. In addition, please update your Personal Data through your account in a timely manner, should there be any changes.
If you wish to correct an error or omission in any Personal Data under our possession or control that cannot be corrected via our Site, or to access your Personal Data under our possession or control, or as provided for by applicable laws, please submit your request to our contact details listed below. We may charge you a reasonable fee for access to the Personal Data, for the purpose of recovering the incremental costs of responding to the access request.
To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. We will endeavor to answer requests for access or correction to your Personal Data as soon as reasonably possible, unless an exception applies.
Protecting Your Personal Data
We protect Personal Data under our possession or control by maintaining reasonable security arrangements, including physical, technical and organizational procedures, to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
Further, you agree that Wonderful Borobudur is not responsible for any loss or damages that may be suffered by us, you or any third parties, where such loss or damage is caused by inaccurate or incomplete information given by you. You agree that Wonderful Borobudur will not be liable for any loss or damage suffered by us, you or third parties arising from your failure to comply with this clause.
Transfer of Business
In the event of a change of control or change of ownership of all or part of the Wonderful Borobudur business or company, including the Site, then all Users’ Personal Data may/will be part of the transfer of such assets.
Order of Precedence
For the avoidance of doubt, for the exceptions where the law permits an organisation such as Wonderful Borobudur to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.